Faculty Staff Profile

MKF2111

MKF3301

Consumer behaviour, e-commerce, m-commerce, web-based IS, scale development

Refereed Journal:

Tsarenko, Y.and Tojib, D.R.(forthcoming) Examining Customer Privacy Concerns in Dealing with Financial Institutions, Journal of Consumer Marketing, Vol. --, Issue. --, pp.

Tojib, D.R., Sugianto, L.F., Liesl, M., and Cloete, E. (forthcoming) Validation of the B2E Portal User Satisfaction Scale: Empirical Evidence from South Africa. Journal of Electronic Commerce in Organization, Vol. --, Issue. --, pp.

Tojib, D.R.and L. Sugianto(forthcoming) Construct Validity Assessment in IS Research: Methods and Case Example of User Satisfaction Scale, Journal of Organizational and End User Computing, Vol. --, Issue. --, pp.

Tojib, D.R., L. Sugianto, and S. Sendjaya (forthcoming) User Satisfaction with Business-to Employee (B2E) Portals: Conceptualization and Scale Development, European Journal of Information Systems, Vol. --, Issue. --, pp.

Tojib, D.R. and L. Sugianto (2007) The Development and Empirical Validation of B2E Portal User Satisfaction (B2EPUS) Scale, Journal of End User Computing, Vol. 19, Issue. 3, pp. 1-18.

Sugianto, L and Tojib, D.R. (2007) Portal Power, Monash Business Review, Vol. 3, Issue 1, p. 25.

Tojib, D.R. and L. Sugianto (2006) Content Validity of Instruments in IS Research, Journal of Information Technology Theory & Application, Vo. 8, Issue. 3, pp. 31-56.

Sugianto, L and Tojib, D.R. (2006) Modelling User Satisfaction with an Employee Portal, International Journal of Business and Information, Vol. 1, Issue 2, pp. 239-255.

Book Chapter:

Tojib, D.R. and L. Sugianto (2009) Developing Success Measure for Staff Portal Implementation, In Advances in End User Computing Series (S Clarke, Ed), Information Science Reference, London.

Tojib, D.R. and L. Sugianto (2008) The Development and Empirical Validation of B2E Portal User Satisfaction (B2EPUS) Scale, In End-User Computing:Concepts, Methodologies,Tools, and Applications ( S Clarke, Ed), Information Science Reference, London.

Sugianto, L. and Tojib, D.R.(2006). Information at your fingertips: B2E portal as a strategic tool for todays workforce. In Portals: people, processes, and technology (A Cox, Ed), Facet Publishing, London.

Refereed Conferences:

Tsarenko, Y., Thomas, D. and Tojib, D.R. (2009) Customer Forgiveness in Situations of Service Failure, GBATA 2009, 7-11 July, Prague.

Revels, J., Tojib, D.R. and Tsarenko, Y. (2009) Factors Influencing Consumers' Intention to Use Mobile Commerce, GBATA 2009, 7-11 July, Prague.

Tojib, D.R. and Tsarenko, Y. (2008) Determinants of Mobile Entertainment Use: A Conceptual Model, ANZMAC 2008, 1-3 December, Sydney, UNSW.

Oppewal, H., Tojib, D.R. and Louvieris, P. (2008) Modelling Consumer Channel Choice for Information Search in a Holiday Purchase Context, ANZMAC 2008, 1-3 December, Sydney, UNSW.

Sugianto, L, Zhigang, L. , and Tojib, D.R. (2008). Unraveling the Inhibiting Factors of M-Commerce Adoption. Paper accepted at the International Conference on Business and Information(BAI), 7-9 July, Seoul, South Korea. Published in the proceeding.

Sugianto, L, Tojib, D.R, and Burstein, F. (2007). A Practical Measure of Employee Satisfaction with B2E Portals. Paper accepted at the International Conference on Information Systems(ICIS), 9-12 December, Montreal, Canada. Published in the proceeding.

Tojib, D.R., Sugianto, L and Sendjaya, S. (2006). An Exploratory Study of B2E Portal User Satisfaction, Paper accepted as poster at the Academy of Management, 11-18 August 2006, Atlanta, Georgia.

Tojib, D.R, Sugianto, L and Sendjaya, S. (2006). A Conceptual Model for B2E Portal User Satisfaction. Paper accepted at the International Conference on Business and Administration (BAI), 12-14 July, Singapore. Published in the proceeding.

Tojib, D.R. and Sugianto, L. (2006). Content Validating the B2E Portal User Satisfaction Instrument. Paper accepted at the 5th IEEE/ACIS International Conference on Computer and Information Science (ICIS 2006), 10-12 July, Hawaii. Published in the proceeding.

Sugianto, L and Tojib, D.R. (2005) Facilitating Employees with B2E Portal. Paper accepted at the 7th International Research Conference on Quality, Innovation and Knowledge Management, 16-18 February, Malaysia. Published in the proceeding.

Tojib, D.R., Sugianto, L., & Rahim, M.M. (2005). A new framework for B2E Portal Development. Paper accepted at the 2005 IEEE International Conference on e-Technology, e-Commerce, and e-Service, 29 March 1 April, Hongkong. Published in the proceeding.

Tojib, D.R., Sugianto, L., & Rahim, M.M. (2005). An overview of employee support systems: from intranet to mobile B2E portal. Paper accepted at the Australia and New Zealand Academy of Management, 7-10 December, Canberra. Published in the proceeding.

American Marketing Association

Association for Information Systems

IEEE