Mailing Address

The Australian Centre for Retail Studies
Monash University
PO Box 197
Caulfield East VIC 3145

Street Address

Level 6, S Building,
Monash University Caulfield Campus
26 Sir John Monash Drive
Caulfield VIC 3145

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Phone, Fax or Email

Phone: +61 3 9903 2455
Facsimile: +61 3 9903 2099
Email: acrs@buseco.monash.edu.au

Jeff Rogut

Jeff is the Executive Director of the ACRS, having had a career in the retail industry working with companies such as Mitre 10, Shell, 7-Eleven, Target and on the supply side with Campbells Cash & Carry. Jeff's experience covers all facets of retail management with particular focus on Marketing and Buying. Jeff is passionate about developing our 'Retailers of the Future' as well as providing new skills, knowledge and vision to those Retailers seeking to improve their businesses.

Contact Jeff on: +61 3 990 32864

Program Directors

Steve Ogden Barnes BA (Leeds), MA Retail Management (Manchester Metropolitan University)

Steve joined ACRS in 2002 from the UK, where he lectured in retail, business, management and corporate strategy in the higher education sector. Steve's commercial experience spans 10 years and includes store development, retail management, staff training and management education and HR project work in the UK furniture market. He has particular interests in performance management and measurement, developing employee participation, entrepreneurship and innovation in the retail sector. In his role of Program Director / Facilitator at ACRS, Steve has specific responsibility for the development and delivery of the ACRS Executive Certificate, public retail management programs and the Global Retail Insights seminar series.

Contact Steve on: +61 3 9903 2363

Andrew Cavanagh BEconomics (Monash), BTh (Honours), Cert IV AWT

Andrew came to the ACRS after 20 years working for Coles Myer Ltd. After an initial period as a trainee in stores Andrew moved into the Buying Office for Furniture as a National Buyer for Outdoor and Occasional Furniture. He then moved to Miss Shop as a Merchandiser. This was followed by time spent liasing between Buying and IT on the development of systems to support the buying function. After 5 years he moved back to MGB as a merchandiser in Womenswear and then into the Organisational Development area. Andrew's responsibilities at the ACRS include coordinating, designing and facilitating the Retail Buying and Finance Programs for both the in-company and public streams.

Contact Andrew on +61 3 9903 1124

Marni Ladd BEconomics (Adelaide), Grad Cert Mgmt, Cert IV TAA, Cert IV AWT

Marni has lectured in Retail, Marketing, Management, Communication and Economics at TAFE SA, Edith Cowan University, Monash University and the Australian Institute of Management. Her passion for retail management and executive education follows a decade in various retail management and marketing roles in fashion and homewear, including several years at Country Road. Her expertise incorporates recruitment, training, employee retention, leadership, communication, negotiation, consumer trends, cultural change, marketing, customer service, operations and finance. Marni has worked and consulted with many organisations creating, customising and delivering learning programs across these areas including programs and key note presentations for businesses such as Myer, Apple, Good Guys, API, NZRA, Toyota, Snooze, International Car Distribution Program Australia, Supercheap Auto, Terry White Pharmacies, Rundle Mall Traders, National Pharmacies, Haighs, Spendless Shoes, Fantastic Furniture and Cruiseco. Partnering with retailers to assist them in achieving their organisational goals, Marni enjoys helping retailers to develop and implement strategies to optimise their stock, stores, staff and customers.

Contact Marni on 0417 104 554

Rebecca Oddo BBus Marketing/HR (La Trobe)

Rebecca joins the ACRS in March 2007 after working at Starcom Media for five years. Her experience includes planning, implementing and the reviewing of marketing plans. She has worked with such clients as Snooze, Metcash, Masterfoods, realestate.com, Swatch, and Australian Unity. At the ACRS, Rebecca is responsible for the ACRS’ Marketing, Membership and Events.

Contact Rebecca on +61 3 9903 1123

Carla Ferraro BBus Marketing (Honours)(Monash), BA (Psychology) (Monash), Dip. (Market Research) AMSRS

Carla is a Researcher at the ACRS with extensive commercial experience in consumer, communications and advertising research from her previous role at Starcom Media. Her role included the coordination of the primary research product produced by Starcom for clients such as Australian Unity, Bendon, Bulla, 7 Eleven, James Boags, San Miguel and realestate.com. Prior to Starcom, Carla worked within Telstra’s retail division as a sales and marketing assistant for a period of 5 years. At the ACRS, Carla is jointly responsible for managing and coordinating both primary and secondary research projects, including research design, data collection and analysis, research report writing and presenting, as well as handling individual member research requests. Carla has researched topics such as health and beauty retailing, pharmacy retailing, charity retailing, and consumer and retailer trends. Carla has worked on ACRS commercial research projects for clients including Meat & Livestock Australia, Shell Asia-Pacific, The Brotherhood of St Laurence, and the International Car Distribution Programme Australia. Carla is also member of the Australian Market & Social Research Society.

Contact Carla on +61 3 9903 2734

Alana Jones BBus Retail Management Monash University 

Alana joins the ACRS having completed a degree in Retail Management. She brings with her over three years of shopfloor retail experience where she was exposed to a broad range of issues faced by Australian retailers. She has also worked as a Stock Analyst within one of Australia's largest retail organisations. During her studies she participated in an overseas study program examining the business operations of global retailers and was exposed to retail best practice. At the ACRS her role is to assist the Research Department in completing regular publications, secondary reports, research requests, and commercial research.

Contact Alana on +61 3 9903 2875.

Janine Johnson Administration Officer

Janine joined the ACRS in May 2002. Janine looks after all aspects of administration at the Centre, and is most likely to be the one you speak with first when you give us a call. She is resposible for program registrations and program coordination and is our event manager when it comes to breakfasts and seminars.

Contact Janine on +61 3 9903 2455