Mailing Address

The Australian Centre for Retail Studies
Monash University
PO Box 197
Caulfield East VIC 3145

Street Address

Level 6, S Building,
Monash University Caulfield Campus
26 Sir John Monash Drive
Caulfield VIC 3145

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Phone, Fax or Email

Phone: +61 3 9903 2455
Facsimile: +61 3 9903 2099
Email: acrs@buseco.monash.edu.au

Andrew Cavanagh BEconomics (Monash), BTh (Honours), Cert IV AWT

Andrew came to the ACRS after 20 years working for Coles Myer Ltd. After an initial period as a trainee in stores Andrew moved into the Buying Office for Furniture as a National Buyer for Outdoor and Occasional Furniture. He then moved to Miss Shop as a Merchandiser. This was followed by time spent liasing between Buying and IT on the development of systems to support the buying function. After 5 years he moved back to MGB as a merchandiser in Womenswear and then into the Organisational Development area. Andrew's responsibilities at the ACRS include coordinating, designing and facilitating the Retail Buying and Finance Programs for both the in-company and public streams.

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Contact Andrew on +61 3 9903 1124

Program Directors

Steve Ogden Barnes BA (Leeds), MA Retail Management (Manchester Metropolitan University)

Steve joined ACRS in 2002 from the UK, where he lectured in retail, business, management and corporate strategy in the higher education sector. Steve's commercial experience spans 10 years and includes store development, retail management, staff training and management education and HR project work in the UK furniture market. He has particular interests in performance management and measurement, developing employee participation, entrepreneurship and innovation in the retail sector. In his role of Program Director / Facilitator at ACRS, Steve has specific responsibility for the development and delivery of the ACRS Executive Certificate, public retail management programs and the Global Retail Insights seminar series.

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Contact Steve on: +61 3 9903 2363

Marni Ladd BEconomics (Adelaide), Grad Cert Mgmt, Cert IV TAA, Cert IV AWT

Marni has lectured in Retail, Marketing, Management, Communication and Economics at TAFE SA, Edith Cowan University, Monash University and the Australian Institute of Management. Her passion for retail management and executive education follows a decade in various retail management and marketing roles in fashion and homewear, including several years at Country Road. Her expertise incorporates recruitment, training, employee retention, leadership, communication, negotiation, consumer trends, cultural change, marketing, customer service, operations and finance. Marni has worked and consulted with many organisations creating, customising and delivering learning programs across these areas including programs and key note presentations for businesses such as Myer, Apple, Good Guys, API, NZRA, Toyota, Snooze, International Car Distribution Program Australia, Supercheap Auto, Terry White Pharmacies, Rundle Mall Traders, National Pharmacies, Haighs, Spendless Shoes, Fantastic Furniture and Cruiseco. Partnering with retailers to assist them in achieving their organisational goals, Marni enjoys helping retailers to develop and implement strategies to optimise their stock, stores, staff and customers.

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Contact Marni on 0417 104 554

Rebecca Oddo BBus Marketing/HR (La Trobe)

Rebecca joins the ACRS in March 2007 after working at Starcom Media for five years. Her experience includes planning, implementing and the reviewing of marketing plans. She has worked with such clients as Snooze, Metcash, Masterfoods, realestate.com, Swatch, and Australian Unity. At the ACRS, Rebecca is responsible for the ACRS’ Marketing, Membership and Events.

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Contact Rebecca on +61 3 9903 1123

Carla Ferraro BBus Marketing (Honours), BA (Psychology) Monash University,Dip. (Market Research) AMSRS

Carla is a Research Fellow at the ACRS with extensive commercial experience in consumer, communications and retail research. Her previous role at Starcom Media included the coordination of the primary research product for clients such as Australian Unity, Bendon, Bulla, 7 Eleven, James Boags, San Miguel and realestate.com. Prior to this, Carla worked within Telstra's retail division as a sales and marketing assistant for a period of 5 years. At the ACRS, Carla is responsible for managing and coordinating all facets of both primary and secondary research projects, with particular expertise in qualitative methods. Carla has lead ACRS commercial research projects for clients including Toyota, Google, MoCo Media, Shell Asia-Pacific, The Brotherhood of St Laurence, KPMG, and the International Car Distribution Programme Australia (ICDPA). Carla has presented research findings both locally and internationally and has QPMR status with the Australian Market & Social Research Society. Carla is also Co-Director of the Monash International Marketing Study Tour, where she travels to China, the Middle East, Europe, the UK, and the US to study the latest retail, consumer and marketing trends each year.

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Contact Carla on +61 3 9903 2734

Dr Sean Sands PhD (Monash), BBus (Hons), BA (Psyc), QPMR

Sean is a Research Fellow at ACRS with extensive commercial experience in consumer and business based market research. Through his experience with TNS (New Zealand) and Chant Link & Associates (Melbourne) he has conducted a wide variety of research in industries such as retail, finance, government and pharmaceuticals. His research experience covers both qualitative and quantitative methodologies, with a particular interest in applying advanced analytics to understand consumer behaviour and aid business decision making. Through methods such as discrete choice modelling, experiment-based research, and latent class analysis, Sean has been involved in new product development, pricing research and market segmentation studies. His PhD looked at experiential retailing and investigated how consumers respond to special events within the retail setting. He has presented retail research in Australia and internationally, is published in Advances for Consumer Research and the International Journal of Market Research and has QPMR status with the Australian Market & Social Research Society.

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Contact Sean on +61 9903 2753

Lisa Tartaglia BBus Marketing/HR (La Trobe University)

Lisa has been working at the ACRS since August 2008, and has recently completed a Bachelor of Business degree at Latrobe University. Within this degree, Lisa's main fields of study were Marketing and Human Resource Management. The skills gained from her studies have allowed her to apply her knowledge to her role as a Research Assistant at the ACRS. Prior to joining the ACRS, Lisa also successfully completed Certificate II & III in Business Administration and gained valuable work experience in hospitality, fashion and discount store retailing and marketing. At the ACRS, Lisa is primarily involved in writing and researching for ACRS publications, reports and assisting in large commercial research projects.

Contact Lisa on +61 3 9903 2869.

Kristy Horne Administrative Officer

Kristy joined the ACRS team in November 2008 after working Chant Link & Associates for over 17 years. Kristy's role at the ACRS is to provide an overall administration support to the team and is the first person you will usually speak to when you call.

Her experience and background in the research industry will support her role at the ACRS. Also helping to co-ordinate the public and in-company retail programs run by the centre is a major part of her job.

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Contact Kristy on +61 3 9903 2527.