Commercial Research Reports
The ACRS is frequently engaged to conduct industry or category reports for clients. With access to a wide variety of information databases and trend resources, the ACRS can acquire and synthesise all relevant knowledge into a customised report to aid business decision-making. Our reports are designed to keep retailers on top of current issues and trends facing industry; develop their understanding of their industry, assist in strategy development and, ultimately, improve decision-making.
In addition to customized reports, the ACRS also produces a number of reports based on syndicated research. The focus of these reports is determined in accordance with industry, and broader developments in the retail sector. These reports are available to ACRS Research Partners, to see the list of benefits and become a partner click here.
Please note reports will be distributed via email download or CD only
2012 Omni-channel Retailing Report
Released November 2012
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Shoppers are becoming increasingly comfortable interacting with retailers across multiple channels, creating pressure for retailers to offer seamless integration across multiple touch points. This channel integration presents challenges for retailers, but also provides unique opportunities to create deeper engagement and more meaningful experiences for shoppers. The 2012 Omni-Channel Retailing Report presents results from a comprehensive study of Australian shoppers and retailers, highlighting shopper preferences from an omni-channel offer and the challenges faced in meeting these expectations. Specifically, the report provides insights into changes to shopping behaviours and channel usage over the past 12 months, omni-channel preferences and the value placed on these preferences by different consumer segments, and the customer journey with a focus on common drivers and barriers experienced. The report also explores challenges faced by retailers in developing an omni-channel offer and the key success factors required to overcome these. Best practice examples domestically and internationally profile successful retailers and the strategies that are helping them deliver a cross channel experience to their customers. |
2012 World Retail Congress Report
Released November 2012
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Retailing worldwide is experiencing one of its most dynamic periods in history. This year's World Retail Congress, held in London, delivered an array of insight into trends shaping the future direction and strategy in global retailing. This is your opportunity to see a snapshot of the sessions presented in London, with the ACRS’ annual highlights report, direct from the Congress.
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2012 Retail Thought Leadership Research
Store Experience: Understanding the Future of the Store
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148 pages |
Now in its fourth year, the ACRS Retail Thought Leadership (RTL) project is an annual syndicated research project that provides insights into key issues impacting Australian retail. A survey of retail CEOs determined this year's topic to be 'Store Experience: Understanding the Future of the Store'. This topic reflects the ongoing discussion in media and industry about the growth of non-store channels (online, mobile and social media) at the expense of physical stores, and the threat of international players in this context. While the growth of emerging non-store channels outpaces that of traditional channels, bricks-and-mortar stores will continue to hold their place as the hub of the retail value proposition and the core of the shopper experience. Retail stores will, however, evolve in new and innovative ways to connect shoppers to virtual shopping alternatives and the opportunity exists to create this source of competitive advantage. |
World Retail Congress (WRC) 2012
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99 pages |
The World Retail Congress (WRC) and the Australian Centre for Retail Studies (ACRS) are delighted to introduce to you the Asia Pacific Key Highlights Summary report. The report showcases notable highlights from the 2012 World Retail Congress Asia Pacific, staged in Beijing from 28 to 29 March. It covers recent global trends in the retail sector, with a particular focus on the Asia Pacific region, as well as research insights from Congress delegates. The 2012 program included insight into how Asia is transforming the landscape of global retailing; the latest consumer and retail trends; understanding how online and mobile will drive change; examining the future shape of modern retailing across Asia and the opportunities and challenges for international retailers operating in the region. |
The 2011 Australian Retail Snapshot
ACRS Secondary Research Report 2012
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90 pages |
The Australian Centre for Retail Studies (ACRS) is pleased to introduce to you its "2011 Australian Retail Snapshot Report". In order to understand the retail industry, it is crucial for participants to monitor its trends, dynamics and major competitors. The 2011 Australian Retail Snapshot report provides readers with current insight into the trading conditions and patterns of the retail industry, including its various sectors. The report also provides an overview of retail legislation and other codes that govern the operation of the industry. The second half of the report provides a profile and strategic performance highlights for Australia's top 25 retailers of 2011. |
2011 World Retail Congress Report
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Released November 2011 |
The 2011 World Retail Congress (WRC) report brings together the latest knowledge and insights from leading industry experts and senior retail leaders. In 2011, the Congress is held in Berlin, Germany from September 25-28 and attended by more than 1,000 retailers and senior industry executives from across 56 countries. The ACRS attends conferences around the world to bring Australian retailers global best practice insights and is fortunate to be a part of this event. Speakers from leading international retailers will cover a variety of topics across multiple streams including multichannel retailing, key retail and consumer trends, brands and shopper behaviour, responsible retailing, retail innovation and study tour insights. This report is structured around the key outtakes from WRC and supplemented with ACRS global research and insights where relevant. |
2011 Multichannel and Social Media Report
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Released September 2011 |
The Multichannel and Social Media report provides an update on the major findings from the 2010 Retail Thought Leadership project (Multichannel Retailing - Value, Optimisation and Segmentation) as they have progressed in the past 12-months, in addition to new multichannel research and retail best practice. In particular, the report looks at the value consumers place on new and emerging channels and consumer segmentation based on Research Online Purchase Offline (ROPO) and Research Multichannel Purchase Offline (RMPO) research. The report provides retailers with insights and learning's to help guide the planning and implementation of their multichannel strategy, and keep them abreast of what consumers want, their behaviours, and how a retail offer can be seamlessly integrated across channels of relevance and impact. Best practice' references from Australia and abroad help articulate some of the leading multichannel experiences, new technologies, customer engagement, and conversion tactics. |
"The War for Talent" Report
2011 Retail Thought Leadership Project
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181 pages |
Following ACRS' 2010 RTL project, “Multichannel Retailing – Value, Optimisation and Segmentation”, attracting and retaining retail staff was the key issue facing the retail industry. This was confirmed through discussions with some of Australia and New Zealand's leading retail CEO's and retail supply and consulting leaders. The ‘War for Talent’ report provides readers with an in-depth analysis of the factors that influence employee satisfaction, organisational commitment and what subsequently leads individuals to retail as a career. Further, the report looks at issues relating to perceptions of retail and working in the industry, retention and turnover, succession planning and career paths, and progressing up the retail ladder. |
Past Reports
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 Australian Consumer Trends Report (2010) |
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 Shopfloor to Boardroom Final Report (2007) |
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ACRS Library and Monash Research Publications
The ACRS receives a number of retail publications and maintains a specialist retail library. ACRS Partners have full access to these valuable resources.
