Staff Profiles - Department of Econometrics and Business Statistics

	Ms Gerrie Roberts B.Sc., Dip.Ed., MBA. Lecturer Faculty profile
Contact information	Room 569, Building H, Caulfield Campus Ph: +61 3 9903 2786 Fax: +61 3 9903 2007 E-mail
Research interests	Modelling customer satisfaction in the banking and telecommunications sectors, and demonstrating how satisfaction is linked to business outcomes.
Address	Department of Econometrics and Business Statistics, Monash University Caulfield, 26 Sir John Monash Drive, Caulfield East, Victoria 3145, Australia.

Ms Gerrie Roberts