Charmine E.J. Härtel

Professor, BA (Hons) University of Colorado MA PhD Colorado State University

Research Interests:

Research and consulting addresses issues of concern to management, employees and other business stakeholders with the aim of identifying work design and management interventions that improve quality of work life, cross-cultural relations, social and organisational justice, employee and community well being, social and economic inclusion, and the achievement of personal and organisational work goals. Current research and consulting is exploring these issues in the performance and customer experience of service work, in the management and processes of diverse workgroups, in the development of interventions to address workplace bullying, in public sector leadership, in aboriginal economic development, and in stakeholder research and consultation through online communities.

Recent Publications:

Härtel, C.E.J. (2008).  How to build a healthy emotional culture and avoid a toxic culture. In C.L. Cooper & N. M. Ashkanasy (Eds.), Research Companion to Emotion in Organization (pp. 1260-1291).  Cheltenham, UK: Edward Elgar Publishing.

Kimberley, N. & Härtel, C.E.J., (2008).  Employee/customer interface in a service crisis: Impact of senior management attributes and practices on customer evaluation, Journal of Management and Organization, 14(4),

Härtel, C.E.J., Gough, H., & Härtel, G.F. (2008).  Work Group Emotional Climate, Emotion Management Skills, and Service Attitudes and Performance.  Asia-Pacific Journal of Human Resource Management, 46(1), 21-37.

Härtel, C.E.J., Ashkanasy, N.M., & Zerbe, W.J. (Eds.).  (2007).  Research on Emotion in Organizations, Volume 3: Functionality, Intentionality and Morality. Oxford, UK: Elsevier/JAI Press.

Härtel, C.E.J., Fujimoto, Y., Strybosch, V.E., & Fitzpatrick, K. (2007).  Human Resource Management: Transforming Theory into Innovative Practice. Frenchs Forest, N.S.W.: Pearson Education Australia.

Jordan, P.J., Ashkanasy, N.M., & Härtel, C.E.J. (2002).  Emotional intelligence as a moderator of emotional and behavioural reactions to job insecurity. Academy of Management Review, 27(3), 361-372.

Teaching Commitments: