Pieter Van Dijk

Lecturer, BBus(Mgt) Northern Territory University  BBusCom (Hons) PhD

Research Interests:

Management, Emotions at Work, Emotional Labour, Employee Wellbeing, Organisational Behaviour

Recent Publications:

Van Dijk, P. & Kirk, A. (2007).  Being somebody else: Emotional labor and emotional dissonance in the context of the service experience at a heritage museum site. Journal of Hospitality and Tourism Management, 14 (2), 

Van Dijk, P. & Kirk, A. (2006). Emotional labour and negative job outcomes: An evaluation of the mediating role of emotional dissonance. Journal of Management and Organization, 12 (2), 101-115.

Van Dijk, P. & Kirk-Brown, A. (2004). A model of the moderating influence of emotional intelligence on the relationship between emotional labor, burnout and the service experience.  CAUTHE (The Council for Australian University Tourism and Hospitality Education) Annual Conference, Brisbane, Queensland.

Van Dijk, P. & Kirk-Brown, A. (2004). It can be exhausting being someone else: An evaluation of emotional labor and emotional dissonance in the service experience.  18th ANZAM Conference, Otago University, New Zealand.

Van Dijk, P. & Kirk-Brown, A. (2003). The relationship between job embeddedness and the intention to leave an organisation.  APS Psychology of Relationships Interest Group 3rd Annual Conference, Deakin University, Melbourne, Victoria, 15-16 November 2003.

Teaching Commitments: