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ReferencingOne of the more technical aspects of assignment writing at university relates to referencing. As there are numerous acceptable systems of referencing, you will need to consult the Unit Outline for each unit in order to ascertain the style preferred by your tutor or unit coordinator. Once the appropriate style has been determined, it is important that all conventions pertaining to that particular style are consistently adopted. The key considerations are, therefore, attention to detail and consistency. There are a number of different referencing styles which can be adopted for academic writing. The two most common are:
This chapter examines the nature and benefits of referencing and provides information pertaining to the APA style and footnoting.
10.1 What is referencing?Referencing or citing refers to the acknowledgement of various sources of information you have used in preparing your written assignments. It means acknowledging the authority of an author or proof or evidence in support of your argument. The works to which you have referred should be acknowledged in two places – “in-text” and “end-text”. In-text referencing means that you place a citation directly after you have used the information. This could be at the beginning of a sentence, the end of a paragraph, the end of a sentence, or after a direct quotation. On the other hand, the end-text referencing refers to a reference list or bibliography, which is a complete list of all the sources you have used in the preparation of your assignment and is always placed at the end of an assignment. End-text referencing should provide complete information concerning each source, including the names of the authors, year of publication, title of the text or journal, edition, page and volume numbers, the name of the publisher and place of publication.
10.2 When should you reference?When you:
10.3 Why should you reference your work?There are numerous benefits of referencing. Referencing appropriately:
10.4 Referencing using the APA styleAlthough very popular, there appears to be no one universally accepted author-date system. The referencing style adopted by the Faculty of Business and Economics is the APA Style (5th edition), which is published by the American Psychological Association (APA). This chapter is an introductory guide to using the APA Style to reference information sources most relevant to students of business and economics. Both print and electronic sources are covered. It is important to note the faculty exception to the APA style rules on page 65. The key guides to APA Style, and the references for writing this chapter, are:
The following Monash University Library guide was also extensively consulted and has been a source of examples and commentary:
Refer to these publications if you require further information on the APA style, especially if you are undertaking a thesis or need to reference a work not specifically covered in this chapter. Copies are held at Monash University libraries – check the catalogue for details. Advice on referencing is also available from Learning Skills Advisers in the Library. You can also go to the APA Style website for information at: http://apastyle.apa.org/ The following sections of this chapter focus respectively on creating firstly, in-text citations and secondly, a reference list. 10.4.1 Creating in-text citationsThe term “in-text” means that you cite an author or source within the text of your assignment, at a point where his or her point/argument appears. Every fact or idea which you have used to establish your own line of argument must be accurately and consistently cited. Using the APA style, the in-text citation should:
The following examples illustrate generally how in-text citations can be used in assignments.
If you have cited the arguments/ideas of more than one author, the in-text citation would show:
Please note that if you cite several authors as in the above example, (Mahoney & Trigg, 2001; Stone, 2002), these should also be in alphabetical order i.e. Mahoney before Stone. See Multiple references below. One author
Two authors
Three – five authors First time cited
Thereafter, type only the first author name, then “et al.” …(Clegg et al., 1996)
Six or more authors
Multiple works by the same author cited at the same time Enter the years of publication in date order
Multiple works by the same author in the same year
The first entry receives the suffix “a”, the next “b”, etc.
Unknown author
An organisation as the author (Reserve Bank of Australia, 2007) If the organisation has a well recognised abbreviation, it can be cited as follows:
Multiple references
Direct quotation In addition to author name and year the page number must be stated.
In the case of an electronic source (e.g. a website) that has no page numbers, specify the paragraph e.g. (Perrin, 2006, para. 4). Citing a secondary source (i.e. a source referred to in another work) For example, you read a 2006 article by Friedman in which he refers to an article by Chang, published in 1997. To cite Chang in your writing, the following formats apply:
In the reference list only include an entry for the work that you actually read (i.e. Friedman’s article) 10.4.2 Creating a reference listA reference list is a list of all the sources you have used in the body of your assignment. It is arranged alphabetically according to the authors’ last names and is placed at the end of the assignment. A number of conventions apply to the reference list:
A sample reference list demonstrating the application of these rules is provided at the end of the APA style section of this chapter. Be sure to include the exact punctuation and spacing shown in the examples. Print sources Books General format: Author surname, Author initial(s). (Year of publication). Title of book (edition number if not the 1st edition). Place of publication: Name of publisher.
Gittins, R. (2006). Gittins’ guide to economics. Crows Nest, NSW: Allen & Unwin. Luthans, F. (2002). Organisational behavior (9th ed.). Boston: McGraw-Hill Irwin. Mahoney, D. &Trigg, M. (2001). International business: A managerial perspective (2nd ed.). Sydney: Pearson Education. If there are more than six authors, after the sixth author type “et al.” and omit the subsequent names
Edited book Follows the book format, with the editor’s name followed by (Ed.), or (Eds.) if more than one editor
Chapter in an edited book
Macauley, P. & Green, R. (2007). Supervising publishing from the doctorate. In C. Denholm & T. Evans (Eds.), Supervising doctorates downunder: Keys to effective supervision in Australia and New Zealand (pp. 192–199). Camberwell, Vic.: ACER Press. Journal article General format: Author family name, Author initial(s). (Year of publication). Title of the article. Title of the Journal, volume number (issue number), page numbers of the article.
Milner, L. M. & Fodness, D. (1996). Product gender perceptions: The case of China. International Marketing Review, 13(4), 40-51. Magazine
MacLeod, S. (2002, April 8). An olive branch or stick? Time, 159, 46. Guilliat, S. (2005, March 26). Leap of faith. Good Weekend: TheAge Magazine, 24-31. Newspaper article – print and microfiche
Hopkins, P. (2004, January 7). Parmalat cooked the books worldwide: Police. The Age, p. 2. Newspaper article – no author
Singapore profit soars despite cost hit. (2007, November 2). The Australian, p. 37.
Reports from organisations
Sumitomo Mitsui Banking Corporation. (2001). Annual report 2001. Tokyo: Author.
Productivity Commission. (2002). Review of automotive assistance (Inquiry Report No. 25). Canberra: Author. Department of Industry Science and Technology. (2004). Australian business innovation: A strategic analysis. Canberra: Australian Government Publishing Service. House of Representatives Standing Committee on Legal and Constitutional Affairs. (1992). Half way to equal: Report of the inquiry into equal opportunity and equal status for women in Australia. Canberra: Australian Government Publishing Service. Working paper/research report
Allen, D. E. (1993). Competitive advantage and approaches to investment appraisal: Procedures in Australia, Britain and Japan (Working Paper 93.23). Perth, Western Australia: Curtin University of Technology, School of Economics and Finance. Thesis – unpublished
Waddell, D. (1995). Using resistance positively to implement new manufacturing methods in industry. Unpublished doctoral dissertation, Monash University, Melbourne, Vic., Australia. Conference proceedings
Farr, R. (1989). The social and collective nature of representations. In J.P. Forgas and J.M. Innes (Eds.), Recent advances in social psychology: An international perspective. Proceedings of the xxiv International Congress of Psychology of the International Union of Psychological Science. U. Psy.S., Sydney, Australia, August28– September 2, 1988 (Vol. 1, pp. 157–166). Amsterdam: Elsevier. Encyclopedia or dictionary
Warner, M. (Ed.). (2002). International encyclopedia of business and management (2nd ed., Vols. 1–8). London: Thomson Learning. Interviews and other personal communications
R. Smith (personal communication, August 15, 2007)… …(R. Smith, personal communication, August 15, 2007) Electronic sources In general, the basic formats that apply to referencing the various types of print sources also apply to their electronic equivalents, except that the publisher details are often omitted, and either a Uniform Resource Locator (URL), Digital Object Identifier (DOI), or database name is included. It is not necessary to include a retrieval date (the date you accessed the information) for electronic journal articles, news articles, reports, theses and proceedings, where the content is not expected to change. Examples of each of these reference types follow. However, a retrieval date is necessary in references for a source on the open Web that does not have a date or if it is likely that the content of the source may change or be updated in the future. Please see examples under Websites below. Be sure to include the exact punctuation as shown in the examples. Where a URL or DOI is part of a reference, do not end the reference with a full stop. The following examples demonstrate the faculty’s application of the APA style for common electronic information sources encountered by Business and Economics students. After familiarising yourself with the contents of this section, if you require further details, or information on citing electronic sources not covered in this section (e.g. electronic journal preprints and Weblogs), consult the APA Style Guide to Electronic References, which revises and updates Section 4.16 of the Publication Manual. Advice on referencing is also available from Learning Skills Advisers in the Library. Electronic articles – from Monash databases Important Faculty of Business and Economics exception to the APA style rules When a journal, news or magazine article is available in PDF format from a database or electronic journal collection that is listed in the Monash University Library database menu, reference it as you would a print article – i.e. consider the PDF article identical to the hard copy (print) version of it. If it has a Digital Object Identifier (DOI), this can optionally be included at the end of the reference (see below). If an article is available in a Monash database only in HTML format, end the reference with the database name in the format: “Retrieved from [database name] database”. Because HTML articles may have no hard copy version, or differ in format from the hard copy version, the source database name is required in the reference. A common example is electronic versions of newspaper articles. As an example of how to reference an HTML article, see Electronic newspaper article – from a Monash database (below). These instructions are an exception to the usual practice described in the APA Style Guide to Electronic References. References to other types of material from Monash databases (e.g. electronic books, encyclopedias and reports) require the inclusion of the database name. Be guided by the following examples. Electronic journal article – with a Digital Object Identifier (DOI)
Baruch, S., Karolyi, A. G. & Lemmon, M. L. (2007). Multimarket trading and liquidity: Theory and evidence. Journal of Finance, 62(5), 2169-2200. doi: 10.111 1/j.1540–6261 .2007.01272.x Electronic journal article – from a free journal on the Web
Ciocchetti, C. A. (2001). Monitoring employee e-mail: Efficient workplaces vs employee privacy. Duke Law & Technology Review, 0026. Retrieved from http://www.law.duke.edu/journals/dltr/articles/2001 dltr0026.html Electronic newspaper article (html format) – from a Monash database (e.g. Factiva)
Creedy, C. (2007, August 21). Business travellers’ fares go skywards. The Australian, p. 24. Retrieved from Factiva database. Electronic newspaper article – from the Web, open access
Kaneko, M. (2007, October 16). Investment funds focused on ‘womenomics’ gaining attention. The Japan Times Online. Retrieved from http://search.japantimes.co.jp/cgibin/n b20071 01 6a3.html Reports from Monash databases A wide range of reports are available via Monash databases including company, industry, market and country reports and profiles. Both PDF and HTML formats are used. When referencing any report or profile include the name of the database from which you obtained it, according to the format in the next four examples. As such reports are updated periodically, include the published date of the version of the report you are using. Company report – from a Monash database (e.g. DatAnalysis)
Aspect Huntley. (2007, December 18). Full company report: Qantas Airways Limited. Retrieved from DatAnalysis database. Company profile – from a Monash database (e.g. Business Source Premier) Datamonitor. (2007, July 27). Air France KLM: Company profile. Retrieved from Business Source Premier database. Industry report – from a Monash database (e.g. IBISWorld)
IBISWorld. (2007, August 29). Biscuit manufacturing in Australia (C21 63). Retrieved from IBISWorld database. Country report – from a Monash database (e.g. eiu.com) Economist Intelligence Unit. (2007, December). Country report: Brazil. Retrieved from eiu.com database. Electronic book – from a Monash e-book database (e.g. Ebook Library)
Lowe, B. (2007). Business-to-business marketing practices in China. Available from Ebook Library database. Online encyclopedia – Monash database (e.g. Blackwell Reference Online)
Schattke, R. W. (2005). Contigencies. In C.L. Cooper (Ed.), The Blackwell encyclopedia of management. Retrieved October 5, 2007, from Blackwell Reference Online database. Lecture notes, from Blackboard (MUSO)
Luca, E. (2007). Week 6: Interpersonal communication in context [PowerPoint slides]. Retrieved from MGF1 100/2100, Monash University Studies Online: https://my.monash.edu.au/muso/blackboard/login/ Research report or working paper – on the Web
Cockerell, L. & Pennings, S. (2007). Private business investment in Australia (Research Discussion Paper RDP 2007-09). Retrieved from Reserve Bank of Australia: http://www.rba.gov.au/rdp/RDP2007–09.pdf
Bardoel, E.A., De Cieri, H. & Tepe, S. (2006). A framework for developing a work/life strategy in a multinational enterprise (MNE). (Department of Management Working Paper Series 1/06). Retrieved from Monash University, Faculty of Business and Economics: http://www.buseco.monash.edu.au/mgt/research/working-papers/2006/wp1 –06.pdf Conference paper – on the Web
Kajewski, M. (2006). Emerging technologies changing our service delivery model. Click06: ALIA 2006 Biennial Conference. Retrieved from Australian Library and Information Association Web site: http://conferences.alia.org.au/alia2006/Papers/Mary_Ann_Kajewski.pdf Electronic thesis – on the Web
Watters, R. (2004). The organisational and global environments relationship: An investigation of the key factors. (Doctoral dissertation, Victoria University, Melbourne. Retrieved from http://wallaby.vu.edu.au/adt-VVUT/public/adt-VVUT20041 214.155232/ Annual report – from an organisation Website
Ford Motor Company. (2007). Fast forward: 2006 annual report. Retrieved from http://www.ford.com/doc/2006_AR.pdf Government report – on the Web Department of Health and Aging. (2000). National medicines policy. Retrieved from http://www.health.gov.au/internet/wcms/Publishing.nsf/Content/nmp-objectivespolicy.htm/$FILE/nmp2000.pdf Websites General format: Author/editor surname, Author/editor initial(s). (Year, month day of last update, or copyright year). Title of the page/document. Retrieved Month day, year, from URL
Business Victoria. (2007, October 8). Starting a business. Retrieved October31, 2007, from http://www.business.vic.gov.au/BUSVIC/LANDING//SEC01.html
Shell. (n.d.). The energy challenge. Retrieved October31, 2007, from http://www.shell.com/home/content/envirosoc-en/energy_challenge/ the_challenge_000407.html Data files available on the Web
Reserve Bank of Australia. (2007). Domestic banking fee income [Data file]. Retrieved November 15, 2007, from http://www.rba.gov.au/Statistics/Bulletin/index.html Film, DVD, video
Achbar, M. & Simpson, B. (Producers). (2003). The corporation [DVD]. Canada: BigPicture Media Corporation. Radio, TV
Smith, R. (Director). (2007, May 24). Crude [Television broadcast]. Sydney: ABC-TV. Podcast
Mitchell, N. (Producer). (2007, September 1). The nature of fear debate: 2007 Australian Science Festival. All in the Mind. Podcast retrieved from http://www.abc.net.au/rn/allinthemindstories/2007/2016150.htm E-mail and other personal communications
R. Smith (personal communication, August 15, 2007)… …(R. Smith personal communication, August 15, 2007) Sample reference list in APA style Reference List Bovey, W. H. & Hede, A. (2001). Resistance to organisational change: The role of cognitive and affective processes. Leadership & Organisation Development Journal, 22(8), 372–382. Creedy, C. (2005, January 28). Low cost flight paths lead to Asia. The Australian, p. 26. Retrieved from Factiva database. Creedy, C. (2007, August 21). Business travellers’ fares go skywards. The Australian, p. 24. Retrieved from Factiva database. Department of Industry Science and Technology. (2004). Australian business innovation: A strategic analysis. Canberra: Australian Government Publishing Service. Macauley, P. & Green, R. (2007). Supervising publishing from the doctorate. In C. Denholm &T. Evans (Eds.), Supervising doctorates downunder: Keys to effective supervision in Australia and New Zealand (pp. 192–199). Camberwell, Vic.: ACER Press. Mahoney, D. & Trigg, M. (2001). International business: A managerial perspective (2nd ed.). Sydney: Pearson Education. Milner, L. M. & Fodness, D. (1996). Product gender perceptions: The case of China. International Marketing Review, 13(4), 40-51. Shell. (n.d.). The energy challenge. Retrieved October31, 2007, from http://www.shell.com/home/content/envirosoc-en/energy_challenge/the_challenge_000407.html Singapore profit soars despite cost hit. (2007, November 2). The Australian, p. 37. Smith, A. (2007a). Emerging in between: The multi-level governance of renewable energy in the English regions. Energy Policy, 35(12), 6266–6280. doi: 10.101 6/j.enpol.2007.07.023 Smith, A. (2007b). Translating sustainabilities between green niches and socio-technical regimes. Technology Analysis & Strategic Management, 19(4), 427–450. doi: 10.1080/09537320701403334 Warner, M. (Ed.). (2002). International encyclopedia of business and management (2nd ed.). London: Thomson Learning.
10.5 FootnotingThe documentary-note system is a numeric system which may incorporate either footnotes or endnotes. As with all systems of referencing you will need to consult your Unit Outline, tutor or unit co-ordinator to establish which form of numeric system is required. 10.5.1 In-text citations using footnotesThis section of the chapter on referencing covers in-text citations using footnotes: • When you need to cite a direct quotation or paraphrase the ideas of an author, you should place a numeric marker (a superscript Arabic numeral) at the appropriate point in the body of the text. Numbers are usually placed at the end of a sentence or clause and before all punctuation marks except the full stop at the end of a sentence. For example: This approach takes into consideration several significant factors. 3 3R. Stone, Human resource management, John Wiley & Sons, Milton, Qld., 2002, pp. 54-65. Full details must be given in the footnote at the first mention of any work cited. Subsequent citations should be shortened whenever possible. For example:
Fong, C. (1998), Australian Legal Citation – A Guide, Prospect, Sydney. Melbourne University Law Review Association Inc., (1999), Australian Guide to Legal Citation, LULRA Inc., Melbourne, (see:http://www.law.unimelb.edu.au/mulr/aglc.htm). Rozenberg, P. (1998), Australian Guide to Uniform Legal Citation, LBC Information Services, Sydney, (a preliminary version of the electronic-materials section is available at: http://www.murdoch.edu.au/elaw/issues/v4n4/rozenb44.html). Stuhmcke, A. (1998), Legal Referencing, Butterworths, Sydney. Australian Guide to Legal Citation can be accessed or purchased at: http://mulr.law.unimelb.edu.au/aglc.asp. The PDF version is 167 pages long, and available at: http://mulr.law.unimelb.edu.au/PDFs/aglc_dl.pdf There are various ways in which to present footnotes, however, some basic rules apply:
One author This approach takes into consideration several significant factors. 3 3 R. Stone, Human resource management, John Wiley & Sons, Milton, Qld., 2002, pp. 54–65. Full details must be given in the footnote at the first mention of any work cited. Subsequent citations should be shortened whenever possible. For example:
Two or three authors Mahoney and Trigg have examined a number of issues in relation to…6 6D. Mahoney & M. Trigg, International business: a managerial perspective, 2nd edn, Pearson Education, Sydney, 2001. The initials of the authors are placed first in the footnote. Two or three authors – journal article Folger and Starlicki differentiate resentment-based resistance on the premise that perceptions of organisational fairness provide grounds for resistant behaviour.4 4 R. Folger & D.P. Starlicki, “Unfairness and resistance to change: hardship as mistreatment”, Journal of Organisational Change Management, Vol. 12, No. 1, 1999, pp. 35–50. The year is positioned before the page numbers. More than three authors A boundaryless organisation is one “whose design is not defined, or limited to, the horizontal, vertical or external boundaries imposed by a predefined structure”.8 8S.P. Robbins, R. Bergman, I. Stagg & M. Coulter, Management, 3rd edn, Prentice Hall, Sydney, 2003, p. 292. Any edition after the first edition should be cited. Note that a full stop is not required for this abbreviation. One author citing another Despite the prevalence of phased transitional models supporting organisational change many companies undervalue the role of process and people.12 12 K. Lewin in C. Agocs, “Institutionalised resistance to organisational change: denial, inaction and repression”, Journal of Business Ethics, Vol. 16, No. 9, 1997, pp.917–931. Chapter in an edited book Current levels of competition demand that firms consider new ways of organising.19 19 Sanchez-Runde, S. Massini & J. Quintanilla, “People management dualities”, in (eds) A. M. Pettigrew, R. Whittington, L. Melin, C. Sanchez-Runde, F.A.J. van den Bosch, W. Ruigrok andT. Numagami, Innovative forms of organising, Sage Publications, London, 2003, pp. 198–221. Two entries are required – the author of the chapter as well as the editors of the book. No full stop required for the abbreviation of “editors”. Multiple works Identification of this process has been explored through a number of theories all of which recognise the need for breaking with the past, transitioning through a period of uncertainty and identifying with the new.23 23 H. Bovey &A. Hede, “Resistance to organisational change: the role of defence mechanisms”, Journal of Managerial Psychology, Vol. 16, No. 8, 2001, pp. 534–548; W.H. Bovey & A. Hede, “Resistance to organisational change: the role of cognitive and affective processes”, Leadership & Organisation Development Journal, Vol. 22, No. 8, 2001, pp. 372–382; D.M. Waddell, T.G. Cummings & C.G. Worley, Organisation Development and Change, Pacific Rim 2nd edn., Nelson Thomson Learning, South Melbourne, 2004. If you want to refer to more than one source, you need only use one numeric marker. The bibliographic informa tion about each source should then be provided in the footnote. Author unknown but there is a sponsoring organisation The role of government in developing innovation in the community is increasing in importance.16 16Department of Industry, Science and Technology, Australian business innovation: a strategic analysis, Australian Government Printing Service, Canberra, 2004. Newspaper article – specified author Italian magistrates were in the process of unravelling Parmalat’s global units when…21 21 P. Hopkins, “Parmalat cooked the books worldwide: police”, The Age, 7 January, 2004, Business, p. 2. Newspaper article – unspecified author The Tax Office has asked 1000 of its staff to undergo controversial aptitude and psychological tests.8 8“Commission rejects plan to test Tax Office staff”, The Age, 7 January, 2004, News p. 3. Audio-visual material including films, videos, TV and radio programs Some doubt was cast on the probity of the producers.49 49“What are we going to do about taxation anyway?”, television program, Corporate World Series, SBS Television, Melbourne, 24 May, 2003. Unpublished works Hull and Read suggest that in the main, employees want an organisational environment where there is mutual respect.19 19 D. Hull & V. Read, “Simply the best workplaces in Australia”, working paper, ACIRRT, University of Sydney, 2003. Note that the title of the working paper is not italicised. Nor is the place of publication stated as it is inferred. Personal communication There were a number of limitations to the study.81 81 B. Cooper, Monash University, pers. comm., 31 January, 2008. This entry would not appear in the Bibliography. Conference paper There appears to be no universally accepted definition of innovation.33 33 S. Warne &A. Simon, “The difficulties of defining, measuring and leading organisational innovation”, in Proceedings of the sixth international research conference on quality, innovation and knowledge management, Kuala Lumpur, Malaysia, 2003, pp. 44–48. Government publications Attracting appropriate defence personnel has been an issue in the past, however, staff retention is proving to be an even more difficult task.11 11 Defence personnel to 2005: our future defence force, Department of Defence, Canberra, 2001. Parliamentary publications Consideration of this point was made in the early 1 990s.5 5 House of Representatives Standing Committee on Legal & Constitutional Affairs, Half way to equal: report of the inquiry into equal opportunity and equal status for women in Australia, Australian Government Publishing Service, Canberra, April, 1992. Thesis Managers may find it useful to consider resistance as a potential positive to change implementation.4 4 D. Waddell, “Using resistance positively to implement new manufacturing methods in industry”, PhD thesis, Monash University, 1995. Electronic sources Journal article from database – PDF version Zhang and Yu argue that it is essential to understand the factors influencing consumer demand for e-trading services.18 18M.M. Zhang & T.T. Yu, “Analysis of demand for electronic stock trading: a statistical approach”, Journal of Accounting and Finance Research, Vol. 10, No. 4, 2002, pp. 49–59. Journal article from database – HTML full-text version Zhang and Yu argue that it is essential to understand the factors influencing consumer demand for e-trading services.7 7 M.M. Zhang & T.T. Yu, “Analysis of demand for electronic stock trading: a statistical approach”, Journal of Accounting and Finance Research, Vol. 10, No. 4, 2002, pp. 49–59. Retrieved from Proquest database. The on-line version of the article is a text version and requires reference to the database. Journal article from the internet – no specified author Some of the negative consequences of poorly handled change management can include valued staff leaving the organisation, delays in important projects and a decline in productivity.27 27“Overview of change management”, BPR Online Learning Centre 2003, http://www.prosci.com/Change_managementOverview.htm, viewed 16 February, 2004. Article from the internet Brand asset management enables companies to maximise the long-term value of their brands from two important perspectives.33 33 S. Davis, “Principles of brand asset management”, American Marketing Association, AMA Newsletter, Vol. 1, No. 46, 2001, http://www.marketing power.com, viewed 26 November, 2003. CD-ROM – conference paper Empirical research by Luca and Gray suggests that the contribution of knowledge workers to organisational performance is yet to be determined.51 51 E. Luca & J. Gray, “Are Australian knowledge workers prepared to go the ‘extra mile’? OCB in an Australian context”, in Proceedings of the 17th ANZAM Conference 2003, CD-ROM, Edith Cowan University, WA. Electronic magazine Loyalty programs are still popular amongst corporate travellers.16 16 “Airline news”, American Express Corporate Travel Newsletter, revised 7 September, 2003, http://www.aexp.be/Topics/TravellersTools, viewed 2 July, 2007. Online book Relationship marketing is by no means a new concept.22 22 M. Christopher, A. Payne & D. Ballantyne, Relationship marketing: creating shareholder value, Monash eBook Collection, http: www.netLibrary.com/ebook, viewed 5 May, 2008. Online newspaper Eichenwald suggested that former Enron executives were pressed by prosecutors into providing information implicating others.41 41 Eichenwald, “Ex-Enron figure reported near a plea of Guilty”, New York Times, 8 January, 2004, p. 4, http:www.nytimes.com/2004/01/08business08ENROhtml?hp, viewed 20 September, 2007. Web page of an organisation Throughout the early twentieth century, Royal Dutch Shell expanded its operations through acquisitions in Europe, Africa and the Americas.9 9 Shell, revised 2007, http:www.shell.com, viewed 9 November, 2007. 10.5.2 Creating the bibliographyThe bibliography at the end of the assignment should include all the works which were used in its preparation, whether you cited them directly or not.
Bibliography The Age, “Commission rejects plan to test Tax Office staff”, 7 January, 2004, News p. 3. Burns, A., Collaborative action research for english language teachers, Cambridge University Press, Cambridge, 1999. Clegg, S.R., Hardy, C. & Nord, W.R. (eds.), Handbook of Organisation Studies, Sage Publications, London, 1996. Coghlan, D., “Facilitating learning and change”, Organisation Development Journal, Vol. 20, No. 2, 2002. Coghlan, D., “Putting ‘research’ back into OD and action research”, Organisation Development Journal, Vol. 20, No. 1, 2002. Department of Industry, Science and Technology, Australian business innovation: a strategic analysis, Australian Government Printing Service, Canberra, 2004. Egan, T.M., “Organisation development: an examination of definitions and dependent variables”, Organisation Development Journal, Vol. 20, No. 2, 2002. Eichenwald, K., “Ex-Enron figure reported near a plea of guilty”, New York Times, 8 January, 2004, p. 4, http:www.nytimes.com/2004/01/08business08ENROhtml?hp, viewed 20 September, 2007. Hopkins, P., “Parmalat cooked the books worldwide: police”, The Age, 7 January, 2004, Business, p. 2. Krimmerman, L., “Participatory action research: Should social inquiry be conducted democratically?”, Philosophy of Social Sciences, Vol. 31, No. 1, 2001. Luthans, F., Organisational Behavior, 9th edn, McGraw-Hill Irwin, Boston, 2002. Newman, H.L. & Fitzgerald, S.P., “Appreciative inquiry with an executive team: Moving along the action research continuum”, Organisation Development Journal, Vol. 19, No. 9,2001, pp.1–22. Sanchez-Runde, C., Massini, S. & Quintanilla, J., “People management dualities”, in Innovative forms of organising, (eds.) A.M. Pettigrew, R. Whittington, L. Melin, C. Sanchez-Runde, F.A.J. van den Bosch, W. Ruigrok &T. Numagami, Sage Publications, London, 2003. Shell, revised 2004, http:www.shell.com, viewed 9 November, 2005. Waddell, D.M., Cummings, T.G. & Worley, C.G., Organisation Development and Change, Pacific Rim 2nd edn., Nelson Thomson Learning, South Melbourne, 2004. “What are we going to do about taxation anyway?” (television program), Corporate World Series, SBS Television, Melbourne, 24 May, 2003. Warne, S. & Simon, A., “The difficulties of defining, measuring and leading organisational innovation”, in Proceedings of the Sixth International Research Conference on Quality, Innovation and Knowledge Management, Kuala Lumpur, Malaysia, pp. 44–48, 2003. Zhang, M.M. & Yu, T.T., “Analysis of demand for electronic stock trading: a statistical approach”, Journal of Accounting and Finance Research, Vol. 10, No. 4, pp. 49–59, 2002, viewed 7 January, 2004, available from Proquest.
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