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The university has formal grievance or appeal procedures in the areas of exclusion, discipline and sex-based harassment that are separate from the academic and administrative grievance process.
Complaints from students in relation to academic and administrative matters are managed within the framework of the University Academic and Administrative Complaints and Grievances Policy.
Informal resolution
It is expected that in the first instance, students will attempt to resolve the grievances with the staff member concerned. If a resolution cannot be reached, the student is encouraged to discuss the matter with the appropriate person on a confidential basis, as detailed below.
If the complaint is not resolved informally or it is one of bias on the part of the staff member concerned, the student may direct the complaint to the next appropriate level, e.g. departmental HDR coordinator, relevant administrative officer or head of the appropriate area.
For academic issues contact:
- Step 1 – Supervisor
- Step 2 – Departmental HDR coordinator/Head of department
- Step 3 – Faculty research office/Associate Dean (Research Development)
For administrative issues contact:
- Step 1 – Departmental HDR administrator
- Step 2 – Manager, Faculty Research Office
Any student who has a difficulty may also wish to discuss the matter confidentially with a member of the university counselling or health services or an officer of the appropriate student association.
Formal Resolution
If the complaint is not resolved, the student may make a written request for resolution of the matter to the Faculty of Business and Economics Graduate grievance officer. The matter is now considered a grievance.
The dean's nominees charged with dealing with such matters is the Faculty of Business and Economics Graduate student grievance officer. The student grievance officer may be contacted for advice or as a facilitator to resolve issues of concern at: GraduateStudentGrievances@Buseco.monash.edu.au
Formal grievances can only be actioned if the student has provided their full name, student ID and contact details.
For full details, refer to the University HDR candidature: Academic and Administrative Complaints Procedures
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