Skip to content | Change text size
 

AFF3431 Performance measurement and control - Semester 1, 2012

PDF unit guide

Download PDF version Download PDF unit guide

This unit focuses on the provision and use of management accounting information for management planning and control in organisations. Topics include budgeting, standard costing and variance analysis and contemporary approaches to managing costs, time, quality, suppliers, customers, and value.

Mode of Delivery

Caulfield (Day)

Workload

This is a six credit point unit with three class contact hours a week through a twelve-week semester. For each six credit point unit the University expects a student to spend twelve hours a week in class contact and self-directed study.

Unit Relationships

Prerequisites

AFF2391

Prohibitions

AFC3131, AFG3021, AFW3021

Chief Examiner

Ralph Kober

Campus Lecturer

Caulfield

Associate Professor Ralph Kober
Campus: Caulfield
Phone: +61 3 990 34541
Email: Ralph.Kober@monash.edu

Dr Joanne Lye
Campus: Clayton
Email: Joanne.Lye@monash.edu

Tutors

Caulfield

Dr Joanne Lye
Campus: Clayton
Email: Joanne.Lye@monash.edu

Mr James Sewell
Campus: Caulfield
Email: James.Sewell@monash.edu

Mr Robert Cornick
Campus: Caulfield
Phone: +61 3 990 32585
Email: Robert.Cornick@monash.edu

Academic Overview

Learning Objectives

The learning goals associated with this unit are to:
  1. apply traditional and contemporary performance measurement and control techniques to enable managers to measure and enhance organisational performance
  2. analyse and make recommendations regarding the design of performance measurement and control systems
  3. explain how behavioural implications are crucial for the effective design of performance measurement and control systems
  4. apply critical thinking, problem solving and presentation skills to individual and/or group activities dealing with performance measurement and control and demonstrate in an individual summative assessment task the acquisition of a comprehensive understanding of the topics covered by AFF3431.

Graduate Attributes

Monash prepares its graduates to be:
  1. responsible and effective global citizens who:
    1. engage in an internationalised world
    2. exhibit cross-cultural competence
    3. demonstrate ethical values
  2. critical and creative scholars who:
    1. produce innovative solutions to problems
    2. apply research skills to a range of challenges
    3. communicate perceptively and effectively

Assessment Summary

Hurdle Requirements

There is a hurdle requirement in this unit.  The learning outcomes in this unit require students to demonstrate in the individual summative assessment task a comprehensive understanding of the topics covered in the unit. This is demonstrated by the requirement that the student must attain a mark of at least 50% in the final summative assessment task.

A student's final mark is normally the sum of the marks obtained in all of the individual assessment items in the unit. Where a student fails the unit solely because of failure to satisfy the hurdle requirement, a mark of 48 will be returned for the unit.

Second marking

Where an assessment task is given a fail grade by an examiner, that piece of work will be marked again by a second examiner who will independently evaluate the work, and consult with the first marker. No student will be awarded a fail grade for an assessment task or unit without a second examiner confirming the result.

Note: Exceptions to this are individual pieces of assessment contributing 10% or less of the final mark, unless the total of such pieces exceeds 30% of the final mark.

Return of final marks

Faculty policy states that 'the final mark that a student receives for a unit will be determined by the Board of Examiners on the recommendation of the Chief Examiner taking into account all aspects of assessment'.

The final mark for this unit will be released by the Board of Examiners on the date nominated in the Faculty Calendar. Student results will be accessible through the my.monash portal.

Exam viewing

Feedback on student performance in examinations and other end-of-semester assessment is required, in accordance with the University procedures on Unit Assessment.  For more information, please see the following URL: http://www.buseco.monash.edu.au/aaf/student/exam-view/index.html.

Assessment criteria

Assessment Criteria Grading Descriptors available at:
http://www.buseco.monash.edu.au/esg/agu/policies/assessment.html.

Assessment Task Value Due Date
Management Consulting Report 15% The exact due date depends upon the tutorial class and which case you have been allocated: Western Chemical Corporation (Week 5), Lucent Technologies (Week 6), Texas Instruments: Materials & Controls Group (Week 7), Sunshine Shirts (Week 9), Appaloosa County (Week 10), Target costing: When accounting and marketing collide (Week 11).
Management Consulting Presentation 10% (5% individual, 5% group) The tutorial presentations will take place at the day and time of tutorial sessions. The exact due date depends upon the tutorial class and which case you have been allocated: Western Chemical Corporation (Week 5), Lucent Technologies (Week 6), Texas Instruments: Materials & Controls Group (Week 7), Sunshine Shirts (Week 9), Appaloosa County (Week 10), Target costing: When accounting and marketing collide (Week 11)..
Tutorial Quizzes 10% Quizzes will be conducted in tutorials in weeks 5, 6, 7, 8, 9, 10 and 11.
Tutorial Participation 5% continuous assessment
Examination 1 60% To be advised

Teaching Approach

This unit will be taught as a 90-minute lecture and a 90-minute tutorial each week for 12 weeks. The lecture sessions will cover significant points of the topics (see Unit Schedule), and may be used to discuss a number of the set problems. It is not intended that the lecturer will cover every aspect of each topic, but rather provide a framework of the important theoretical concepts and practical issues. Given this framework students are expected to attend all lecture and tutorial sessions and participate actively. In order to participate and to gain maximum benefit from the sessions, all the questions, set for each week, are to be attempted before the tutorial for that week. At times in the lecture and tutorial sessions the lecturer or tutor will invite students to raise and discuss relevant issues and areas of concern. Students should take this opportunity, particularly in tutorials, to clarify areas of difficulty and to contribute actively to the discussion of the model answers to the set of weekly questions.

Students are expected to spend additional private study time and access the recommend readings, which are listed in this guide and on Blackboard. In addition to the recommended readings and sets of weekly questions, a number of past examinations and tests, together with model answers, are provided on Blackboard. These resources enable students to develop a mastery of the topics covered by the unit.

To ensure a high probability of completing successfully this unit, students need to approach it in a systematic way. At a minimum this should involve:
  • reading the prescribed material prior to each weekly session;
  • preparing solutions to each set of questions prior to the session;
  • attending sessions and participating in discussions of model answers;
  • reviewing material from other references from time to time; and
  • attempting relevant past examination and test questions.

Feedback

Our feedback to You

Types of feedback you can expect to receive in this unit are:
  • Informal feedback on progress in labs/tutes
  • Graded assignments with comments
  • Quiz results
  • Solutions to tutes, labs and assignments

Your feedback to Us

Monash is committed to excellence in education and regularly seeks feedback from students, employers and staff. One of the key formal ways students have to provide feedback is through SETU, Student Evaluation of Teacher and Unit. The University's student evaluation policy requires that every unit is evaluated each year. Students are strongly encouraged to complete the surveys. The feedback is anonymous and provides the Faculty with evidence of aspects that students are satisfied and areas for improvement.

For more information on Monash's educational strategy, and on student evaluations, see:
http://www.monash.edu.au/about/monash-directions/directions.html
http://www.policy.monash.edu/policy-bank/academic/education/quality/student-evaluation-policy.html

Previous Student Evaluations of this unit

Student feedback has highlighted the following strength(s) in this unit: (1) the use of case studies in tutorials; (2) the use of real life examples in lectures.

Student feedback has also informed improvements to this unit, including extending tutorial times to 90 minutes to allow a fuller discussion of cases in tutorials.

If you wish to view how previous students rated this unit, please go to
https://emuapps.monash.edu.au/unitevaluations/index.jsp

Required Resources

Prescribed text(s) available from the University Bookshop
Langfield-Smith, K., Thorne, H., & Hilton, R. (2009). Management accounting: Information for managing and creating value (5th ed.). North Ryde, NSW: McGraw-Hill Australia.

Blackboard (MUSO)
Material used in class together with other information of importance to students will be published online.  In order to access information about this unit in Blackboard you must be enrolled in the unit and have a valid Authcate Username and Password.  Blackboard is accessed through the my.monash portal at URL: https://my.monash.edu.au/muso/blackboard/login/.

Q Manual
The Q Manual is a student guide for producing quality written work on time. Printed copies are available at the bookshop or online at URL: http://www.buseco.monash.edu.au/publications/qmanual/qmanual.pdf

Calculators
Electronic devices (including calculators) are not permitted in tests and examinations in this unit unless identified with an “approved for use” label.  These labels are available from: Caulfield Campus - Accounting and Finance Reception Desk (Building H, Level 3).

Unit Schedule

Week Activities Assessment
0 ORIENTATION WEEK 20 FEBRUARY - 24 FEBRUARY No formal assessment or activities are undertaken in week 0
1 Introduction, Budgeting systems Case: Julie Lakes
2 Variance Analysis, Decentralisation and Transfer Pricing Practice Tutorial Quiz; Case: LetsGo Travel Trailers; Supp Qs: 9.39, 9.44
3 Decentralisation and Transfer Pricing 10.41, 10.49, 10.51
4 Financial Performance Measures, Motivation and Reward Systems Mini Case: Spotswood; Tutorial Qs: 12:.37, 12.44 (ignore req. 3)
5 Non-financial Performance Measures, Balanced Scorecard Tutorial Quiz; Case: Western Chemical Corporation; Supp Qs 13.43, 13.46, 13.48
6 Managing Quality Tutorial Quiz; Case: Lucent Technologies; Supp Qs: 14.38, 14.39
7 Managing Performance in the Value (Supply) Chain: Supplier Related Activities Tutorial Quiz; Case: Texas Instruments: Materials and control groups; Supp Qs: 16.56, 16.60
8 Managing Performance in the Value (Supply) Chain: Customer Profitability Analysis and Customer Relationship Management Tutorial Quiz; Case: Draper Instruments; Supp Qs: 15.43, 15.46, 15.55
9 Managing Costs Within the Value Chain: Activity Based Management and Business Process Re-engineering Tutorial Quiz; Case: Sunshine Shirts; Supp Qs: 15.50 (ignore req. 4), 15.56 (no need to use a spreadsheet; ignore req. 4)
10 Managing Costs Within the Value Chain: Life Cycle budgeting and costing, Target Costing and Pricing Tutorial Quiz; Case: Appaloosa County Day Care; Supp Qs: 16.46
11 Managing Costs Within the Value Chain: Theory of Constraints and Throughput Accounting Tutorial Quiz; Case: Target costing: When accounting and marketing collide; Supp Qs 16.53, 16.54
12 Capital Expenditure Decisions Mini Case: Spotswood; Tutorial Qs: 16.38, 16.39
  SWOT VAC 28 MAY - 1 JUNE No formal assessment is undertaken SWOT VAC
  Examination period LINK to Assessment Policy: http://policy.monash.edu.au/policy-bank/
academic/education/assessment/
assessment-in-coursework-policy.html

Assessment Requirements

Assessment Tasks

  • Assessment task 1

    Title:
    Management Consulting Report
    Due date:
    The exact due date depends upon the tutorial class and which case you have been allocated: Western Chemical Corporation (Week 5), Lucent Technologies (Week 6), Texas Instruments: Materials & Controls Group (Week 7), Sunshine Shirts (Week 9), Appaloosa County (Week 10), Target costing: When accounting and marketing collide (Week 11).
    Details of task:
    • This assessment task is a group assessment task.
      • Within each tutorial students will be required to form themselves into six teams of five students.  Students must inform their tutors of their groups in the week 2 tutorial.
    • All teams will need to complete and sign a team contract (to be distributed during tutorials) and submit it to their tutor.
      • Please take this contract seriously and discuss it at length as a team. Five out of the 100 marks available for the assignment are attached to completing the.
      • You should discuss issues relating to what each of you as an individuals are hoping to achieve from AFF3431, what skills you bring to the team, how conflict will be resolved, and what happens to team members who have broken team rules (e.g., not contributed, etc).
      • In the event that there is a problem or dispute within your group, tutors will in the first instance be referring to your team contact in order to come to a resolution.
    • Each team will be allocated one of the following cases: Western Chemical Corporation (Week 5), Lucent Technologies  (Week 6), Texas Instruments: Materials and Controls Group (Week 7),  Sunshine Shirts (Week 9), Appaloosa County (Week 10), Target costing: When accounting and marketing collide (Week 11)..
    • Cases will be loaded onto Blackboard at least four weeks prior to the due date. Teams are strongly encouraged to start working on their report immediately after its release.
    • Each team will have to work together in preparing a management consulting report.  The team will act as if they were management consultants engaged by the senior managers of the respective company to report on the specific issues raised within the particular case.
    • The consulting report is to be written as a management consulting report to senior managers
    • Groups are expected to search for additional scholarly sources to assist with the completion of the assignment and reference these appropriately and consistently throughout the report,
    • To familiarise students with case study analysis and creating a management consulting report students should be aware of the following:
      • Two practice cases will be conducted during tutorials prior to the Week 5 in Weeks 2 and 4.
      • Information guides will be provided on Blackboard on analysing cases, team work and writing reports.
      • The marking guide for the management consulting reports will also be provided on Blackboard.
      • There may be a number of guest lectures that will be specifically focused on case analsyis and team work.
    It is important to actively participate during practice case tutorials and guest lectures, and to thoroughly read and understand the guides and marking schedule on Blackboard so your group has a good understanding of what is required to complete this assessment task.
    • Assignment Cover Sheets are available at: http://www.buseco.monash.edu.au/student/forms/assessment-coversheet.doc
    • Each member of the group submitting an assessment task must complete, sign and attach a separate copy of the Assignment Cover Sheet.
    • A penalty of 25% of the total mark allocated to this assessment will be deducted for each day that the management consulting report is late.
    Word limit:
    3000 words, all-inclusive. See additional information below.
    Weighting/Value:
    15%
    Presentation requirements:
    Work submitted for assessment must follow the Faculty Style as outlined in the Faculty Q Manual.  Copies of this Manual can be obtained at the bookshop or on line at URL: http://www.buseco.monash.edu.au/publications/qmanual/qmanual.pdf.
    Estimated return date:
    Marked assignments containing a provisional mark will be returned to students during the following tutorial. Students who do not attend this tutorial should email their tutor to obtain their mark. Note: so as to ensure equitable marking across all tutorial groups these marks may be subject to scaling. Students will be advised of the final marks at the conclusion of the semester. Students are reminded they are required to retain a copy of all assignment work submitted for assessment and hold it until a grade for the unit has been published.
    Criteria for marking:
    The management consulting report will be assessed based on the following criteria:

    Content
    1. Was (were) the problem(s) succinctly diagnosed and described?2. How well was (were) the problem(s) analysed and put into context?
    3. Was the case analysis linked to the relevant readings?
    4. Were the linkages appropriate and meaningful?
    5. Were strong conclusions drawn from the analysis?
    6. Was good use made of case data to support the analysis?

    Structure, organisation and style
    7. Did the report adhere to the required format (detailed below)?
    8. Was the report typed and attractively laid out and presented?
    9. Was the report well-written, properly edited and easy to read?
    10. Did the report make appropriate use of headings, subheadings and lists?
    11. Was referencing adequate and adhered to faculty guidelines?12. Was the length of the report kept within the 3,000, all inclusive, word limit?

    Format
    The AFF3431 group assignment is to be written as a management consulting report to senior managers.  One possible format is as follows:
    Cover page
    Executive summary (1-2 paragraphs)
    Table of contents
    Body of report
    1. Introduction (½ page maximum)
    2. Conclusion (½ page maximum)
    3. Recommendations (½ page maximum)
    4. Discussion
    Use sub-headings
    1. References
    2. Appendices
    Font: 12 point Times New Roman
    Spacing: 1.5 or double spacing
    Page margins: minimum of 2c
    Learning objectives assessed:
    This assessment task is designed to test a student’s achievement of objectives 1 & 4.
    Submission details:
    The management consulting report is to be handed in to your tutor at the commencement of the tutorial. In addition, you must also email your tutor an MS Word copy of your assignment.  The tutor may submit this electronic version of the assignment to a plagiarism detecting program.
    Penalties for late lodgement:
    A penalty of 25% of the total mark allocated to this assessment will be deducted for each day that the management consulting report is late.
    Assessment coversheet:
    Work submitted for assessment MUST be accompanied by a completed and signed assignment coversheet, available at URL: http://www.buseco.monash.edu.au/student/forms/assessment-coversheet.doc.  In the case of group assignments, each member of the group must complete and sign a separate assignment coversheet.
    Additional information:
    The management consulting report has an all-inclusive word limit of 3,000 words (i.e., including cover page, table of contents, references, appendices, etc). The limit will be strictly enforced. Converting tables, diagrams into pictures will still count towards the word limit, as will the numbers/ calculations. If you have included a picture (converting a table or diagram), check if your word processor’s word count function has been able to pick that up. The following penalties apply for breaching the word limit:

    Between 1 and 150 words over the limit – penalty of 5 marks
    Between 151 and 300 words over the limit – penalty of 10 marks
    Between 301 and 500 words over the limit – penalty of 15 marks
    Between 501 and 1000 words over the limit – penalty of 20 marks
    In excess of 1,000 words over the limit – penalty at the discretion of the marker, with a minimum penalty of 25 marks.

    Applications for extension of time
    Applications for an extension of time allocated to an assessment task must be made by completing the application form found at URL. http://www.buseco.monash.edu.au/student/exams/speccon.html.  The form must be submitted to the Chief Examiner for approval.
  • Assessment task 2

    Title:
    Management Consulting Presentation
    Due date:
    The tutorial presentations will take place at the day and time of tutorial sessions. The exact due date depends upon the tutorial class and which case you have been allocated: Western Chemical Corporation (Week 5), Lucent Technologies (Week 6), Texas Instruments: Materials & Controls Group (Week 7), Sunshine Shirts (Week 9), Appaloosa County (Week 10), Target costing: When accounting and marketing collide (Week 11)..
    Details of task:
    • This assessment task is a group task, but comprises both group and individual assessment.
    • Presentations are to be a maximum of 15 minutes and will be followed by questions and discussion. Tutors will stop any presentations that go longer than 15 minutes.
    • Students are required to present the major aspects of their management consulting reports to the tutorial.  The presentation should take the form of a formal management consulting report to the senior management of a company. You may find it helpful to think of the other tutorial members not as AFF3431 students, but as the senior managers of the company to whom you are making the presentation.
    • Each group must also distribute a one-page report to all other tutorial members and the tutor (in a tutorial of 30 students this will mean 26 copies), with the report detailing the issues, problem(s), and recommendations.  Bullet points are acceptable. The idea behind the one-page report is that all students will have a summary of each case, which should assist in class discussion after the presentation and also in regards to your own understanding and revision of the case the after the tutorial.
    • Information guides on presenting and a marking guide will be provided on Blackboard. It is important to thoroughly read and understand the guide and marking schedule so your group has a good understanding of what is required to complete this assessment task.
    • All students within a group are required to present.
    • All students within a group are required to take part in the presentation and to actively participate in the discussion and questions that follow
    • Students may take advantage of whatever presentation technology (e.g., PowerPoint, overhead projector) that is available in their tutorial room. It is important that students familiarise themselves with presentation facilities well before the tutorial and, if possible, load their presentations on the computer in the Tutorial room prior to the commencement of the class. Time wasted dealing with unnecessary technical and set up issues will be deducted from the 15 minutes allocated. 
      • Marking of presentations will take into account the resources available, so that students in tutorial rooms with less advanced technologies are not disadvantaged.
    • A penalty of 100% of the total mark allocated to this assessment will be deducted for students who fail to present.
    Weighting/Value:
    10% (5% individual, 5% group)
    Estimated return date:
    Provisional management consulting presentation marks will be made available to students in the following tutorial. Students who do not attend this tutorial should email their tutor. Note: so as to ensure equitable marking across all tutorial groups these marks may be subject to scaling. Student will be advised of the final marks at the conclusion of the semester.
    Individual Assessment in Group Tasks:
    This assessment task is designed to test a student’s achievement of objectives 1 & 4.
    Criteria for marking:
    Management consulting presentations will be assessed based on the following criteria:
    1. capturing audience interest
    2. enthusiasm and creativity
    3. pace of presentation
    4. directly addressing issues
    5. preparation of transparencies
    6. making good use of transparencies
    7. finishing within the allotted time
    8. depth of preparation
    9. answering audience questions well
    50% of the mark will be based on your individual presentation performance and 50% of the mark will be based on the overall group performance.
  • Assessment task 3

    Title:
    Tutorial Quizzes
    Due date:
    Quizzes will be conducted in tutorials in weeks 5, 6, 7, 8, 9, 10 and 11.
    Details of task:
    • This assessment task is an individual written assessment task.
    • There will be seven tutorial quizzes throughout the semester.  They will be conducted in the week 5, 6, 7, 8, 9, 10 and 11 tutorials prior to discussion of the cases. There will also be a practice quiz in the week 2 tutorial.
    • All students should undertake six of the seven tutorial quizzes.  Students who will be presenting that week will not undertake the tutorial quiz for that week.  Instead these students will be setting up their presentation.
    • Tutorial quizzes will comprise of short-answer questions that relate directly to the case that is being discussed in that tutorial.  The questions will assess whether students and have read and critically analysed the case.
    • Each quiz will be marked out of 2.
    • The marks from a student’s 5 best tutorial quizzes will be summed to form your final mark for this piece of assessment. For example, if a student achieved a mark of 2 in four tutorial quizzes and a mark of 1 in two tutorial quizzes that students overall mark for this piece of assessment would be 9.
    • Students must ensure that they are punctual for tutorials. Students arriving after the completion of the quiz will not be permitted to undertake the quiz at a later stage and as such will receive a mark of zero.Materials Examinable
    Materials examinable:Each tutorial quiz will relate directly to the case that is being discussed in that tutorial and will assess whether students have read and critically analysed the case.
    Weighting/Value:
    10%
    Estimated return date:
    Quiz marks will be made available to students in the following tutorial. Students who do not attend this tutorial should email their tutor.
    Additional information:
    Special consideration for Class Test
    If an application for special consideration is received within two full days after a test weighted at 10 per cent or less of the final mark; and the application is approved by the Chief Examiner, then the Chief Examiner will have the option of either setting an equivalent make-up test prior to the examination period or to have the weighting of the final examination increased by the weighting of the test.
  • Assessment task 4

    Title:
    Tutorial Participation
    Due date:
    continuous assessment
    Details of task:
    Weighting/Value:
    5%
    Estimated return date:
    Tutorial participation marks will be made available to students in the Week 12 tutorial. Students who do not attend this tutorial should email their tutor.
    Criteria for marking:
    The following guidelines will be followed when determining your participation marks:
    MARKCONTRIBUTION
    4.5 – 5Outstanding contributor

    Student comments reveal exceptional preparation and the contribution provides a substantive foundation for furthering fruitful class discussions. If the student was absent from the class, the tutorial would lack the desired student directed learning.
    3.5 – 4Good contributor

    Student comments reveal thorough preparation and his/her contribution provides some useful insight into the topic and at times leads the class discussions. If the student was absent from the class, the quality of student initiated debate would significantly diminish.
    2.5 – 3Standard contributor

    Student comments reveal adequate preparation and at times his/her contribution aids class discussions. However, the contribution is not consistent, with comments at times being well argued and/or persuasive yet on other occasions they are unsubstantiated and/or illogical. If you were absent from the class, the quality of the student initiated debate would suffer.
    0 – 2Poor contributor

    As this type of student rarely contributes to class discussions, it is extremely difficult to assess his/her level of preparation and the likely contribution he/she might have made to the class discussions.
    0Non-contributor

    Student comments reveal a lack of preparation or negatively impact upon class discussions. Your contributions fail to provide constructive lead to class discussions and invariably disrupt the flow of debate.
    Participation marks may be subject to a process of standardisation to ensure consistency between tutors.
    Penalties for late lodgement:
    A maximum penalty of 25% of the total mark allocated to the assessment tasks will be deducted for each day they are late.

Examinations

  • Examination 1
    Weighting:
    60%
    Length:
    3 hours
    Type (open/closed book):
    Closed book
    Hurdle requirements:
    There is a hurdle requirement in this unit.  The learning outcomes in this unit require students to demonstrate in the individual summative assessment task a comprehensive understanding of the topics covered in the unit. This is demonstrated by the requirement that the student must attain a mark of at least 50% in the final summative assessment task.

    A student's final mark is normally the sum of the marks obtained in all of the individual assessment items in the unit. Where a student fails the unit solely because of failure to satisfy the hurdle requirement, a mark of 48 will be returned for the unit.
    Electronic devices allowed in the exam:
    None
    Remarks:
    Materials Examinable

    All material covered during the semester is examinable

    Copies of past examination questions will be posted on Blackboard toward the end of the semester. Information on the format of the final examination will also available on Blackboard toward the end of the semester.

Assignment submission

Online submission

If Electronic Submission has been approved for your unit, please submit your work via the VLE site for this unit, which you can access via links in the my.monash portal.

Other Information

Policies

Monash has educational policies, procedures and guidelines, which are designed to ensure that staff and students are aware of the University's academic standards, and to provide advice on how they might uphold them. You can find Monash's Education Policies at: http://policy.monash.edu.au/policy-bank/academic/education/index.html

Key educational policies include:

Student services

The University provides many different kinds of support services for you. Contact your tutor if you need advice and see the range of services available at www.monash.edu.au/students

The Monash University Library provides a range of services and resources that enable you to save time and be more effective in your learning and research. Go to http://www.lib.monash.edu.au or the library tab in my.monash portal for more information.

Students who have a disability or medical condition are welcome to contact the Disability Liaison Unit to discuss academic support services. Disability Liaison Officers (DLOs) visit all Victorian campuses on a regular basis

Blackboard (MUSO)

All unit and lecture materials, plus other information of importance to students, are available through the MUSO (Monash University Studies Online) site. You can access MUSO via the My.Monash Portal: http://my.monash.edu.au

You can contact MUSO Support by:
Jobdesk: http://jobdesk.monash.edu.au/login/index.cfm?jobdesk_id=14
Email: muso.support@calt.monash.edu.au
Phone: (+61 3) 9903-1268

Further information can be obtained from the following site http://www.monash.edu.au/muso/support/index.html