Dr Pieter Van Dijk

BBusCom (Hons), Monash University; PhD, Monash University

Member, Tourism Research Unit,
Assistant Lecturer, Department of Management

Tourism Business, Attractions and Events Management

"Emotional labour in a tourism-based customer service context: an examination of the emotional labour, emotional dissonance and burnout sequence"

Researching such concepts as emotional labor, dissonance, emotional intelligence and burnout in the tourism/service industry. PhD Thesis recently submitted to Monash University.

Monash University, Berwick Campus
Department of Management
PO Box 1071
Narre Warren VIC 3805

Telephone:
Fax:
Email:
Personal Web Page:

+61 3 990 47153
+61 3 990 47130
pieter.vandijk@buseco.monash.edu.au

For a complete list of recent publications by Pieter Van Dijk, please click here.